Salesforce
Support & Managed Services
Even after you implement Salesforce in your enterprise, changes will be required from time to time for a number of reasons. Altumind can support you in this task by taking over responsibility for managing your Salesforce instances on an outsourced basis. This engagement model is available on a standalone basis. It is especially beneficial for clients because it eliminates the need to hire and maintain Salesforce specialists in-house. Also, given our regular work with a number of customers and our partnership with Salesforce, we can bring to bear experience as well as best practices that may not be available in-house.
Services Offerings
Managed Services
Our Managed Services offering delivers value by ensuring that your Salesforce instances are in tip-top shape at all times and user issues are resolved quickly. The scope of our service covers changes that need to be made in the following types of situation:
- Although you have been a Salesforce user for some time, value realization is sub-optimal due to unused functionality, technical debt or mismatch between new process and configuration. This needs to be corrected to ensure value realization
- Ongoing enhancements may have been identified, but delayed due to unavailability of in-house skillsets or frequent attrition.
- Need for real-time data synchronization is unmet because staff are deployed on other projects or lack of Salesforce Admin expertise.
- Need for new analytics, reports and dashboards that call for pulling in data from a number of external systems.
- The benefits of Salesforce updates/upgrades do not immediately flow to your enterprise because of delays.
We also provide 24×7 technical and user support to address L1/L2 and L3 issues based on defined SLAs/TAT.
Our experts can also help you set up an in-house Salesforce Center of Excellence, so that your future dependency on external partners is minimized.