In any enterprise, the RPA journey will be ongoing because of changes arising from shifts in business or operating strategies, regulations, updates in the technology landscape or adding new processes to be automated. Till such time as your in-house CoE is performing at the desired levels, you need a partner capable of hand-holding your business and IT teams through all such RPA changes.
This is precisely what Altumind’s RPA Managed Services (MS) teams deliver. Our portfolio of services is designed to reduce your burden of managing your RPA landscape. Our dedicated teams will take care of providing user/technical support to ensure that employees are able to perform their duties without disruption, and that bots etc are highly available.
We offer Managed Services either as part of an overall strategy of implementation to support contract or on a standalone basis. Our MS teams are trained and expericened on both RPA operational and systems support processes and the UiPtath tools. To get the full benefit of any end-to-end Automation process requires rapid and efficient operational support to clear any blocked transactions either automaticaly or through MS support or client business teams.
Our support teams enable us to gather RPA transaction and Orchestrator performance data on a real-time basis. Autonomic monitoring ensures constant comparison of performance data with “known good” baselines; errors and exceptions trigger trigger alerts, thus speeding up resolution of issues and incidents.
Our comprehensive Managed Services offerings include:
- L1/l2/L3 Support (with committed SLAs/TAT)
- Rollout Support (including Release Management)
- Operational Support
- Infrastructure Maintenance
- Continuous Improvement (based on learnings drawn from the RPA journey so that greater business benefits can be realized)
Over time, business rules change. Technology platform updates can cause changes to interfaces. Regulations may trigger changes. And of course, there are imponderables like future pandemics. There are thus many reasons why an RPA solution may need to change after its initial implementation. Our team can help you regularly assess the need for change and thereafter, ensure that they are suitably incorporated into your RPA landscape.