Managed Services

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Let Altumind enhance your EPM footprint while your team concentrates on your key talents and the foundation of your company.

One of our managed services offerings is Altumind AppGuard. It functions as a team extension for you. Our experience in administering programs, such as Cognos Software and Oracle Hyperion/EPM, supporting users, encouraging end-user acceptance, and supervising application expansions, will be used to give you important insights and suggestions  specific to your objectives. By allowing your employees to concentrate on high-value tasks while Altumind professionals handle your software maintenance, AppGuard Managed Services helps you get the most out of your EPM Investments.

Essential Services Particularly Made for the Finance Industry
AppGuard Managed Services provides a range of business benefits, including increased system performance, availability, and scalability along with improved security and compliance. Additionally, it offers change management services, such as upgrades and product updates, designed to give you access to the newest features and developments in the industry.

The following essential services are provided under the  AppGuard Managed Services Program:

  • Infrastructure Support: Manage and maintain hardware, network connections, and facilities for customers
  • Application Support: Closed-loop process with finance and technology experts to solve problems quickly, along with root cause analysis to avoid problems altogether
  • Security Management: Manage security tools, processes, and precautions that protect the privacy and security of customer data and solutions
  • Service Level Agreements: Help desk with defined and documented escalation process during the on-boarding process with established service levels and monthly application reports
  • IT Governance: Dedicated Account Management to collaborate with planned changes (monthly or quarterly business needs), resolve problems, and keep IT solutions aligned with the business