Salesforce Implementation
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There’s many a slip between strategy and implementation; unfortunately, this statement is more common than desirable in the context of platform implementations. Altumind’s Salesforce Implementation Team reduces this risk for its clients. In the context of Salesforce platform , our experts help in formulating an Salesforce implementation strategy that is based on defined corporate goals and expectations as well as best practices. This is then elaborated into a project plan that takes into account the unique needs and constraints of your business (including desired timelines and budgets). The plan will cover different facets, including the clouds that are right for your business, their functionalities, customizations and integrations.
Services Offerings
Sales Cloud
The Salesforce Sales Cloud solution from Salesforce platform helps you get a better-informed view of your sales through efficient automation. This comprehensive platform helps manage leads, track progress in the deal cycle and enables more efficient collaboration. The result is higher deal velocity, better visibility into sales pipelines and hence more robust sales forecasts, as also improved communication with prospects and customers. Our Salesforce Sales Cloud implementation consultants work closely with key business and technical stakeholders in your enterprise to ensure proper implementation of Sales Cloud, in turn enabling tangibly superior sales performance and higher productivity.
Regardless of whether it’s implementing a new Sales Cloud Implementation or migration from an existing CRM or extending functionality of existing Sales Cloud implementation the Altumind team can help implement a complete sales process including Lead Management, Account and Contact Management, Opportunity Management and Sales Forecasting
Service Cloud
The Salesforce Service Cloud can help your teams deliver superior customer service. This is enabled through automated case management, knowledge management and agent workspaces, all of which enable higher efficiency as well as a more streamlined customer support journey. The Salesforce Service Cloud also provides the ability to “listen” to customers on a range of social platforms and route cases automatically to the right agents, who are then empowered to respond appropriately. The net result is enhanced ability to forge and nurture one-to-one omnichannel relationships with customers, which enhances engagement and marketing efficacy.
Altumind’s Salesforce experts can assist your enterprise in implementing Salesforce Service Cloud from scratch; we can also enhance customization of your current solution in order to improve integration with back-office applications. This will create more cross-selling opportunities, while also providing better and real-time information of customer support metrics. The net result will be higher RoI as well as more sustainable business growth.
Marketing Cloud
The Salesforce Marketing Cloud platform is arguably the world’s most powerful digital marketing platform, built for marketing automation that drives multi-channel marketing campaigns (web, mobile, social, email etc.) seamlessly. It supports both B2C and B2B businesses and helps create a new level of customer experience through more engaging, personalized interactions with customers and prospects. Marketing Cloud harnesses the power of AI to provide predictive insights and recommendations around a customer’s propensity to engage with your enterprise.
Our Salesforce experts can help you implement Marketing Cloud in a way that is right for your business, keeping in mind your growth plans. Our expertise covers the various studios as well as journey builders. We can also assist in integrating Marketing Cloud with Sales/Service Cloud to give your enterprise more robust and comprehensive customer experience and relationship management capabilities.
CPQ
Certain businesses depend on providing quotations to customers based on the right configuration and the right price. While speed is always of the essence, tis task becomes more challenging when some solution components have to be procured from third parties and their prices are prone to sudden changes, thus impacting the quote.
Salesforce platform CPQ equips your enterprise the agility to “Configure Price and Quote” at scale, in response to customer enquiries and leads generated. But standard implementation is not advised, because different enterprises will have different priorities based on the nature of their business. These priorities could include improving quote accuracy, reducing time to quote, increasing average order value, enhancing win/renewal rate etc.
Our experts can help you in implementing Salesforce platform CPQ keeping in mind not just your unique priorities, but also your internal workflows for collating information, preparing the quote, approval process etc. We can also help you integrate product catalogs, bundles, guided selling, order management etc.
Partner Communities
Business ecosystems comprising enterprises that provide complementary services and products are becoming popular. The idea behind this is simple: when businesses are targeting the same set of customers, why not join forces and pool resources in this quest? Salesforce Partner Communities enables this paradigm by creating a virtual meeting place in which various stakeholders, such as business partners, suppliers (and even customers) come together to share data, discuss issues, and find solutions to common problems.
Our team of Salesforce experts and Consultants can help your enterprise build a partner community or facilitate entry into an existing community set up by others. This includes a common log-in for users, integration with back-end systems as neded, ensuring security and privacy of data, content creation and sharing, branding the community etc. We can also assist in maintaining the community through troubleshooting, providing help desk services and optimizing resource management.
Salesforce Configuration and Customization
The inability of an enterprise to extract full value from its investments in the Salesforce platform has to do with poor strategy/roadmap and/or poor implementation. Depending on your business context and existing technology landscape, our team can help you overcome this risk by giving you the flexibility to tailor your Salesforce solution either through configuration or customization.
Configuration means using the Salesforce platform’s default features with pre-built point-and-click tools. This reduces implementation time, which means shorted time to value. If there are many legacy systems that need to be integrated, it may be more beneficial to customize your Salesforce implementation with the help of Apex code to meet your unique functionality requirements. Under either scenario, our team can support additional requirements such as custom reports and dashboards, setting up of secure access, approval processes and other workflows etc. This gives your enterprise additional capabilities to harness the power of the Salesforce platform to drive and support business growth.
Salesforce Custom Development using Lightning
The Salesforce CRM platform offers a number of development and functional capabilities. However, not all of these may be relevant to every business enterprise- especially mid-sized ones. In such a situation, rather than paying for what your business may not use, it is better to work with a partner like Altumind.
Our team helps you minimize your Salesforce CRM investments and realize optimal value. We do this by using Salesforce Lightning, a component-based framework for app development, to build the functionality that is needed for your business. Lightning components are the building blocks of your Salesforce instance and are designed to allow significantly high flexibility and customization. This low-code route makes it easier for business peocesses to be modified without investing large chunks of time and money in development and integration. A unified Salesforce code base makes future integration with other Salesforce modules and scalability easy and quick.
QA & DevOps
Team Altumind can assist your business in ensuring that it gets what it expected out of its Salesforce platform instances. This service is available on a standalone basis as well.
Our QA services ensure that your instances are validated vis-à-vis the required functionality and specifications. Each function is reviewed using appropriate input and validating the output against what is expected. Your CRM/Marketing/Service needs are subject to change in line with market expectations and business strategies. Salesforce too evolves constantly, in its efforts to provide customers with richer capabilities. By applying DevOps principles to your Salesforce platform instances, we ensure that you do not have to worry about making tradeoffs between speed of innovation/process change and trust and reliability in what your Salesforce instances deliver. In a world of rapidly increasing competitive intensity, even a one-day difference in launching marketing campaigns or a delay in addressing customer service needs can make a big difference. Our DevOps teams can shorten release cycles and reduce deployment times, thus giving your business the benefit of responsive agility.
Training and Change Management
No software can deliver the expected benefits if stakeholders do not use it. On the other hand, given the frequent changes to functionalities that platforms offer, it is not possible for users to keep abreast of these changes in the absence of training. This challenge is exacerbated if your business is a first-time user of Salesforce platform.
In this context, Altumind’s Salesforce Consultants can design and deliver customized training to enable your employees to optimally harness the power of the platform. In turn, this will boost adoption, productivity and insight-driven decision-making across your enterprise. We can create documentation and training videos to make it easier for new hires to hit the ground running faster. If a business is like war, your Salesforce platform instances are like your frontline weapons. They need to be constantly updated/upgraded and maintained in top condition so that they help your business enterprise win your everyday battles in the marketplace. Integrations with other systems need to remain secure, robust and error-free with every new release. Altumind can support this task by providing Salesforce Admins to manage all the necessary upgrades and configurations. Our Salesforce experts’ teams will track issues and ensure timely debugging and fixes. In addition, our Admins will also help in troubleshooting issues faced by your employees so that their work and productivity are minimally disrupted.