Salesforce Support & Managed Services
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Even after you implement Salesforce CRM in your enterprise, changes will be required from time to time for a number of reasons. Altumind’s Salesforce Managed Services can support you in this task by taking over responsibility for managing your Salesforce platform instances on an outsourced basis. This engagement model is available on a standalone basis. It is especially beneficial for clients because it eliminates the need to hire and maintain Salesforce experts and specialists in-house. Also, given our regular work with a number of customers and our partnership with Salesforce, we can bring to bear experience as well as best practices that may not be available in-house.
Services Offerings

Managed Services
Our Salesforce Managed Services offering delivers value by ensuring that your Salesforce instances are in tip-top shape at all times and user issues are resolved quickly. The scope of our service covers changes that need to be made in the following types of situation:
- Although you have been a Salesforce CRM user for some time, value realization is sub-optimal due to unused functionality, technical debt or mismatch between new process and configuration. This needs to be corrected to ensure value realization
- Ongoing enhancements may have been identified but delayed due to the unavailability of in-house skillsets or frequent attrition.
- Need for real-time data synchronization is unmet because staff are deployed on other projects or lack Salesforce Admin expertise.
- Need for new analytics, reports and dashboards that call for pulling in data from a number of external systems.
- The benefits of Salesforce CRM updates/upgrades do not immediately flow to your enterprise because of delays.
We also provide 24×7 technical and user support to address L1/L2 and L3 issues based on defined SLAs/TAT.
Our Salesforce experts can also help you set up an in-house Salesforce Center of Excellence, so that your future dependency on external partners is minimized.