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- Oracle Support Services
Altumind’s managed services ensure that your Oracle stack is always available, and users have 24×7 support so that disruptions associated with downtime is minimized. While the need for support may arise at any time, for most enterprises, maintaining dedicated in-house resources or teams to provide such support is expensive. This challenge is amplified in a market where skilled and reliable talent is in short supply.
Our managed Oracle services contracts and service desks cover the entire spectrum of your enterprise’s Oracle needs- functional, business, technical, system administration, application support and service desk. We can support 100-100000 users worldwide. As with all our offerings, we offer flexible contracts for managed services. Our blended support teams give the twin benefits of experience and cost-competitiveness. Our teams can work on a dedicated basis from your premises or work remotely in shared service mode.
Either way, we assure you 24x7x365 global support delivered by people with a high level of expertise in popular Oracle products (most of them are certified). Our people are backed by proven processes, workflows and tools that make the process of raising tickets and resolution easy and efficient. Contractually binding SLAs/TATs help you get even greater peace of mind. If, for any reason, the assigned team is unable to address the problem, other experts from Altumind are quickly called upon to ensure timely resolution- without you incurring any additional costs.