IT Helpdesk Automation Bot

About the Client

Global Leader in the sporting goods industry. ​

Business Requirements

• : ~14000 requests per year
• 80% of tickets got created through Email
• 40% tickets are not correctly classified
• 20% of tickets with aging exceeding 24 hrs, Average Handling time >=5 hrs.
• Opportunity to automate High volume tickets such as reset passwords, unlock accounts & new Hire onboarding